Product/Service Delivery Policy
MICE Le Voyage provides travel-related services and does not sell or ship physical products.
Upon successful payment and confirmation of your booking, the purchased travel services will be delivered electronically. Customers will receive booking confirmations, e-tickets, hotel vouchers, travel itineraries, invoices, or other relevant travel documents via the email address provided during the booking process.
The delivery timeframe depends on the type of service purchased and the confirmation received from the respective airline, hotel, tour operator, embassy, or other service provider. In most cases, electronic travel documents are delivered within 24 to 72 hours after payment confirmation. Certain services, such as visa processing or customized travel arrangements, may require additional processing time.
Customers are responsible for providing accurate contact details, including a valid email address and phone number. MICE Le Voyage shall not be responsible for delays or non-delivery resulting from incorrect information provided by the customer.
If you do not receive your booking confirmation or travel documents within the expected timeframe, please contact our customer support team immediately for assistance.