Refund, Cancellation & Booking Policy
At MICE Le Voyage, we strive to provide excellent travel services and customer satisfaction. The following policy outlines the terms governing cancellations and refunds for our travel-related services.
Cancellation Policy
Cancellation requests must be submitted in writing via email or through our customer support team. Cancellation charges may apply depending on the type of travel service booked (including flights, hotels, tours, visa services, transportation, or holiday packages) and the cancellation policies of the respective airlines, hotels, tour operators, or other service providers.
Some bookings, promotional offers, or special fares may be non-refundable or subject to specific cancellation conditions. These terms will be communicated to the customer at the time of booking.
Refund Policy
Refunds may be considered in the following circumstances:
- The requested travel service cannot be provided by MICE Le Voyage.
- A duplicate payment has been made.
- The booking is cancelled in accordance with the applicable cancellation terms and is eligible for a refund.
- Any other situation where MICE Le Voyage determines that a refund is appropriate.
Approved refunds will be credited to the original mode of payment used for the transaction. Refund processing may take 10 to 45 days, depending on the policies and processing times of the cardholder’s issuing bank.
Please note that airline tickets, hotel reservations, visas, travel insurance, and other third-party services are subject to the refund policies of the respective service providers. Any applicable supplier cancellation fees, penalties, or non-refundable charges will be deducted from the refund amount.
Changes to Bookings
Requests to amend travel dates, passenger details, or other booking information are subject to availability and may incur additional charges imposed by airlines, hotels, or other service providers.
Non-Refundable Services
Where a booking or service is non-refundable, this will be clearly communicated to the customer before the purchase is completed to prevent misunderstandings or disputes.